Hi Greg!
Thanks for your help.
I didn't think about using a GenericAgent. In fact I think that the only
way to absolutely delete a ticket from the system, doesn't it?
Rafael
Greg Horne escribió:
> I think this is a job for the GenericAgent. Quickest way would be to define
> a wildcard on the ticket# and then remove/delete them. Give it a try.
> After you remove all the old tickets, you may want to delete this global
> delete from the job-list.
>
> Greg Horne
> geh gehorne
>
> -----Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
> [EMAIL PROTECTED]
> Sent: Wednesday, June 13, 2007 1:32 PM
> To: [email protected]
> Subject: [otrs] Remove completely a ticket
>
>
> Hi,
>
> I've been playing around with my OTRS system and now I would like to pass
> to production state and I need to remove completely some dumy tickets. Is
> it possible? I haven't seen any feature of this kind but may be I'm wrong,
> I'm thinking about remove them directly from the database.
>
> Any help?
>
> Thanks,
>
> Rafael.
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