Hi Shawn,
Shawn Beasley schrieb:
I seem to be missing something here. I have set the unlock timeout on my
queue / sub queues, but nothing I seem to do makes the ticket unlock.
Escalation is working perfectly.
Is there some point that I am missing.
OTRS Version 2.1.5
SuSE 10.1
Ticket status any
var/cron/Unlock must be run (by cron) for executing the automatic
unlocking mechanismn.
Many thanks for your help.
--Shawn
Bye, Alex
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