1) Is it possible to see all tickets in a queue? At present when
a ticket in the 'systems' queue is owned by another member,
I can't see it.
You can do a Search, or you could enable Status/View from the Sysconfig
Hope this helps...
Gabriele
----- Original Message -----
From: "Mark Moore" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Saturday, June 23, 2007 12:19 AM
Subject: [otrs] Viewing all tickets in a queue
Hi,
I'm thinking about switching our helpdesk to OTRS, but I have
two questions about the web interface.
1) Is it possible to see all tickets in a queue? At present when
a ticket in the 'systems' queue is owned by another member,
I can't see it.
2) Is is possible to all queues that I'm a member of listed on
the same line as the "My Queues" line, regardless of the
ticket status in those queues?
TIA
--
Mark
--0-
----------------------------------------------------------------------
Mark Moore
UCAR/NCAR/CGD [EMAIL PROTECTED]
1850 Table Mesa Drive (W) 303 497-1338
Boulder, CO 80305 (F) 303 497-1324
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