Jesús M. Navarro schrieb:
Hi all:
"My queues" view shows by default all open tickets, including those pending
autoclose. Is there any config param so I can tell explicitly what states I
want to see on the "My queue" view? (the same goes valid for other views like
i.e. "blocked tickets"; for the most part I don't want to see "pending auto"
tickets except if explicitly looking for them, since the system is already
properly managing them).
I am not sure how your queue structure is setup, but you could make new
queues for such states and then just move the ticket by statechange to a
new queue which is not a part of your My Queues preference.
The other option is to use the locking function, which allows you to
show your tickets depending on a couple of filter options.
I hope this has helped a little.
--Shawn
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