Gabriele D'Andrea schrieb:
so it should be a problem of group membership:
you must be sure to assign yourself permission on the group linked to
the queue you want to see.
Gabriele
----- Original Message ----- From: "Eugene Ventimiglia" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org" <[email protected]>
Sent: Tuesday, June 19, 2007 5:40 PM
Subject: RE: [otrs] Can't see my queues
I thought of that too, but the queues I can't see also don't appear in
the My Queues control.
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf
Of
Nils Breunese (Lemonbit)
Sent: Tuesday, June 19, 2007 11:27 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Can't see my queues
Eugene Ventimiglia wrote:
> I logged into my otrs system today to see no tickets, and on closer
> examination, realized that I can't see some of my queues. What
> would determine who can see which queues?
Each agent can set his/her queues in his/her preferences. Log in,
click Preferences and select all queues you want to see under 'My
Queues'.
Nils Breunese.
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I have made an interesting discover in my next relase cycle of otrs in
our company. This type of invisiblity can be caused when a status is set
to inactive.
example: open set to invalid
all ticket with the status open will be invisible.
Try searching for a valid ticket.
I hope this helped.
--Shawn
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