Samphan Raruenrom wrote:
On 6/29/07, Nils Breunese (Lemonbit) <[EMAIL PROTECTED]> wrote:Samphan Raruenrom wrote:> On 6/28/07, Nils Breunese (Lemonbit) <[EMAIL PROTECTED]> wrote: >> Samphan Raruenrom wrote: >> > Nils Breunese (Lemonbit) wrote: >> > What we want is to let users see all the "replies" in a ticket.>> > The users want to see all the replies/bodies of a ticket, not just>> > the latest reply and the hierarchy of links on the top part >> > as in the ticket zoom view now. >> > I think this is the normal behavior in Trac and >> > Bugzilla/Issuezilla, isn't it. >> >> Ok, there is a setting in OTRS to get that behavior. >> SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewZoom -> >> Ticket::Frontend::ZoomExpand: yes. > > Nice. Thanks. > That works for the admins now. > How about the customers? > I want them to be able to see the tickets in this way? > I don't see the configuration for this in > SysConfig -> Ticket -> Frontend::Customer::Ticket::ViewZoom I don't know, we don't use the customer interface. But if this setting is not available there you might want to file a bug report with OTRS.Anyone know a way?
A way to let customers see the expanded tickets? No, I don't. A way to file a bug report? Yes, <http://bugs.otrs.org/>. Nils Breunese.
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