-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hello,
Gabriele D'Andrea wrote: > Have you configured a POP3 account for OTRS to retrieve mails from? > > You can do so in the Admin menu, [ PostMaster POP3 Account ] > > Once you configure such account, every mail fetched from that address, > become a new ticket, but if a ticket number is contained in the subject, > a follow-up is added. > So you can add follow-up by simply sending an email to the address > configured in POP3 account, with ticket number in the subject. Sorry for not making that clear, I've configured Postfix to directly call OTRS PostMaster.pl, so yes, I can send/receive emails fine to/from OTRS. But d'oh, my fault (/me blushes), I should have tried to just reply to that notification email... and it works fine, thanks! > Then you can further customize this by adding filters [ PostMaster > Filter ] , or confugring automated jobs by mean of the GenericAgent, etc. I known (I'm using it to send possible Spam to the Junk queue), thanks though :-) > Hope this helps It did, thanks! Best regards, Rui Lopes -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.7 (MingW32) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFGhiKfg6ss8INEYd4RAic2AJ4jPTPKqUnT9fdvbDwKo/jhUTOVdwCgkBJ/ 3mMN25YVKpeGLkYsaTiZWcw= =ToJs -----END PGP SIGNATURE----- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
