Hi List,
I just been in contact with OTRS support and it seems to be a reproducible issue. A work around was possible by using the sendmail module instead of SMTP (Admin -> interface ->sysconfig (search for SMTP). Kind regards, Tom From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom Van den Eynde Sent: donderdag 5 juli 2007 11:47 To: Daniel Garcia; User questions and discussions about OTRS.org Subject: RE: [otrs] french character support lacking in OTRS 2.2.1 Hi Daniel, Thanks. I changed in Config.pm the Default Charset to UTF-1 and also changed it through the admin frontend. The error is gone but it still does not work quite as expected, For example the following sentence: François a mange tout le pâté de Pépé Nuñoz! (this sentence doesn't make sense but is a nice test :) ) Gets displayed correctly in the web frontend but, when mailed to the customer, the customer receives the following: Franois a mange tout le pt de pp nuoz. So the special characters are simply omitted now... Any ideas? (I am subscribed now to the mailing list so an individual reply is not needed now :)) Tom From: Daniel Garcia [mailto:[EMAIL PROTECTED] Sent: donderdag 5 juli 2007 10:42 To: User questions and discussions about OTRS.org Cc: Tom Van den Eynde Subject: Re: [otrs] french character support lacking in OTRS 2.2.1 Hi Tom, Well, I have just installed and I don't know too much about it but your problem sounds as new updates have overwritten your setting of UTF8 so you are currently getting en_US.ISO-8859-1 instead of the french's one. You could perhaps sort out by using the Admin Area (I think to have read something around) or if you have your installation allocated under a user of system you could try to add LANG='the french UF8' in your .bashrc and/or .bash_profile according to correspond. Daniel. On 7/5/07, Tom Van den Eynde <[EMAIL PROTECTED]> wrote: Hi List, We recently upgraded our OTRS ticketing system to 2.2.1. Since the upgrade it is no longer possible to send out mail with special characters (like ç, é, è, à). The message does get into the database but it is not mailed out. The error we are seeing in OTRS is the following: Software error: Wide character in syswrite at /usr/lib/perl5/5.8.5/Net/Cmd.pm line 436, <PRODUCT> line 252. Do you have any idea what might cause this? Please include my email address when replying since I am not currently subscribed to the list. Kind regards, Tom -- 'Security is a process, not a product' - Bruce Schneier Tom Van den Eynde Security Consultant C-CURE NV Schalienhoevedreef 20 H B 2800 Mechelen T: +32 15 299 250 F: +32 15 299 251 D: +32 15 299 274 E: [EMAIL PROTECTED] W: http://www.c-cure.be/ For support related questions - Service Desk T: +32 15 299 299 E: [EMAIL PROTECTED] _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
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