Seem to recall the answer being that you did not upgrade the database. I think there is a script file with the name upgrade2.1.7-2.2.x. sore somthing to that effect that needs to be run. LQ
_____ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of bradis Sent: Monday, July 09, 2007 8:45 AM To: User questions and discussions about OTRS.org Subject: [otrs] Re: upgrade question ok, returned to 2.1.7 for the moment... :) On 7/9/07, bradis <[EMAIL PROTECTED]> wrote: Hello! Dear All, just downloaded OTRS 2.2.1 for Fedora Core 4,5,6 RPM< <http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.2.1-01.i386.rpm> http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.2.1-01.i386.rpm >- 12.7 MB to upgrade from 2.1.7 on CentOS 5.x I made it like rpm -U OTRS 2.2.1.rpm< <http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.2.1-01.i386.rpm> http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.2.1-01.i386.rpm > before made backup of /opt/otrs/*.* and mysql database. Made ... [EMAIL PROTECTED] ~]# /etc/init.d/otrs start Starting OTRS.. Checking httpd ... done. Checking MySQL ... done. Checking database connect... It looks Ok! done. Enable /opt/otrs/bin/PostMaster.pl ... done. Checking otrs spool dir... done. Creating cronjobs (source /opt/otrs/var/cron/*) ... done. -->> http://XXXX/otrs/index.pl <<-- Final start of OTRS.. done [EMAIL PROTECTED] ~]# All looks fine, but when log-in went to tickets view, got this error: Software error: Can't use an undefined value as a HASH reference at ../..//Kernel/System/Ticket/Article.pm line 1395. For help, please send mail to the webmaster ([EMAIL PROTECTED]), giving this error message and the time and date of the error. Any ideas how to fix it ? Vbrgs!
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