I've implemented a SOAP interface over OTRS 2.1 that lets a SOAP client create a ticket by passing:
email, customerid, subject, body and optionally the name of the queue to drop it in to a SOAP server. I know it's not much but it is quite easy to extend once you grasp the basics of perl and otrs. INSTALLATION: Since it requires SOAP::Lite
perl -MCPAN -e ' install SOAP::Lite '
then drop the attached file in the cgi-bin directory of your webserver.
Test it with the following client:
#!perl -w
use SOAP::Lite;
print SOAP::Lite
-> uri('http://localhost/OTRS_SOAP')
-> proxy('http://localhost/cgi-bin/otrs-rpc.cgi')
-> newTicket("[EMAIL PROTECTED]", "VIPCUSTOMER", "It Works", "Get me
an iPhone")
-> result;
Enjoy,
Umberto
otrs-rpc.cgi
Description: application/cgi
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