Hi,
i'm trying to understand the SLA feature in OTRS 2.2.1.
--> I've set a default queue where arrived all tickets with disabled
escalation option
--> I've define a Service called test-service
--> I've add a new SLA attached to test-service with First Reponse to
5, Update Time to 30 and Solution Time to 120
and finally attached the service to a Customer
But when i'm sending a mail with the Customer mail, there is no
notification after 5 min, nothing happened.....
I forgot something ?
Damien BASTIE
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