Mark,
Thought about this for a few minutes and thought about a few ways it could
be done. Automatically having the user login as a predefined user, but it
has to may draw-backs, one they would see every tck created by another
anonymous user and every junk ticket created by people playing around. ("You
product is trash!") They would be able to upload files of who knows what.
They could give incorrect information about contact information, .....
So after finding so many reasons not to go down that path, my second thought
would be to create a standard web page with a form that would then send an
anonymous email for them from/to a generic account. Not even part of OTRS,
but could use the Apache and Sendmail that is already in place. This
approach would still have the same problems of getting bad contact info, but
it would not have the problem of someone posting trash to the public.
General question, what is the real goal(s) of allowing the end user to post
using the web interface without a login account?
Greg Horne
gehorne
geh
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
Mark D. Anderson
Sent: Thursday, July 12, 2007 1:49 AM
To: [email protected]
Subject: [otrs] anonymous (public) access to tickiets?
This seems like it would be a FAQ but I can't find it --
is there an easy way to get OTRS to allow anonymous users
to submit tickets via the web without the trouble of registering/logging in?
Since tickets can be submitted via email, I would presume that
should be possible somehow over the web (what happens to tickets submitted
via email that don't match a registered user?)
Thanks....
-mda
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