I want to know how to use type, service and SLA in OTRS 2.2.1.
I already add type, service, SLA and I allocate customer to use the
service,
But the problem is in the customer frontend for create new ticket
there are no item for SLA in it.
Activate it :
In Sysconfig --> Config Options: Ticket -> Core::Ticket
and set to yes :
Ticket::Service:
If ticket service/SLA feature is enabled, you can define ticket
services and SLAs for tickets (e. g. email, desktop, network, ...).
But i have a problem, when a Customer send a tickets there is no
specific SLA applied....
Damien BASTIE
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