On Tuesday 17 July 2007 17:19:05 Gabriele D'Andrea wrote: > You can customize the pre-defined Response, Auto-responses and Auto-replies > in the Admin-Area of OTRS > > Is there a way to move quoted text to the bottom of response? > > Is there a way to omit quoted test? > > When using pre-defined responses, the response is copied to the end of > mail, which is very annoying.
Look at: Admin-Area: -> SysConfig -> Search for "responseformat" -> Go to: "Ticket::Frontend::ResponseFormat:" Hope this helps. Regards, Elias P. -- A really nice number: "09:F9:11:02:9D:74:E3:5B:D8:41:56:C5:63:56:88:C0"
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