Hi All, I was able to install and configure OTRS the way I want it, and it's working great. Currently, when a customer submits a request the agent that owns that queue will get a notification message automatically, something like; there is a new ticket in "Queue"!
This is working only for one agent, I try setting it up for two more agents unsuccessfully. When a customer submits a trouble ticket to one of these two agents, they won't get a notification e-mail. I configure this the same way as the one that's working. Is this functionality limited to one agent or queue? Or what is it that I'm doing wrong? Any help will be greatly appreciated. Thanks! Leo-
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