Yannick Costa wrote:
i've installed OTRS for a few weeks, and a client report me that he can't see his company's tickets.his colleague posted some tickets, and so did he.everyone can see his own tickets, but can't see the colleague's tickets.the 2 of them belong to a group and the parameter CustomerGroupSupport is activated.the file is also connected with the group. do i have forgotten something in the configuration?
To indicate they belong to the same company you have to give them the same CustomerID.
Nils Breunese.
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