ok, i see now. once you manually install the first 3 packages (as described in
the itsm documentation), you can install the rest through the package manager.
thanks for your help.
Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0440 ext:317
www.getproactivenow.com
Zurell, Falko wrote:
Yes you are right. But for some reason you have to download the modules
from the otrs website manually and load them into your otrs by hand.
This worked for me
Falko Zurell
Head of Application Management
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Ohlauer Straße 43
D-10999 Berlin
Tel +49 (0)30 - 2 59 47 - 357
Fax +49 (0)30 - 2 59 47 - 471
www.idmedia.com
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_______________________________________________
----- Originalnachricht -----
Von: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
An: [email protected] <[email protected]>
Gesendet: Thu Jul 19 21:20:32 2007
Betreff: [otrs] installing itsm on top of existing otrs 2.2
i just upgraded our otrs installation to 2.2, and now i want to give the
itsm
module a try. but i was wondering why i dont see the itsm packages in the
package manager. am i correct in assuming that itsm is just another module
(like faq, calendar, etc.) that i can add to my existing otrs without
breaking it?
--
Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0440 ext:317
www.getproactivenow.com
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