Yes xyz queue is in the MyQueues for the new users Have u another workaround to accomplish the same thing ??
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gabriele D'Andrea Sent: Saturday, July 21, 2007 4:37 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] EMail notificatin Did you remember to insert the newly created users to the xyz queue, and to select the xyz queue into MyQueues for the new users? Gabriele ----- Original Message ----- From: "Munawar Zeeshan" <[EMAIL PROTECTED]> To: "'User questions and discussions about OTRS.org'" <[email protected]> Sent: Saturday, July 21, 2007 1:28 PM Subject: [otrs] EMail notificatin > In order to sent emails notifications to each AGENT when a new ticket > arrives, I have done this. > > I created a new queue e.g; xyz. In the Email addresses I added the email > address [EMAIL PROTECTED] for QUEUE xyz. Then I created a user and a group > abc. > The group has only permission for XYZ queue, added tht user to that group > and set the MY Queues of user as xyz. > > Now I created two users. Mail is sending quite normally to them, but when > I > added more users, thy are unable to receive the email while the first 2 > users continuously receiving mail notifications when new tickets arrives. > > Mail notification is enabled for all users' preferences. > > Any one any idea or better way to do this thing ?? > > Thanks > > > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Munawar Zeeshn > Sent: Friday, July 20, 2007 5:35 PM > To: 'User questions and discussions about OTRS.org' > Subject: [otrs] Escalation Notification > > For a user, I want to enable Escalation notification in the User > preferences. But I can find it there; I think it has to be get enabled > from > Sysconfig. Can anyone guide? > > No virus found in this outgoing message. > Checked by AVG Free Edition. > Version: 7.5.476 / Virus Database: 269.10.8/906 - Release Date: 7/17/2007 > 6:30 PM > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > > No virus found in this incoming message. > Checked by AVG Free Edition. > Version: 7.5.476 / Virus Database: 269.10.8/906 - Release Date: 7/17/2007 > 6:30 PM > > > No virus found in this outgoing message. > Checked by AVG Free Edition. > Version: 7.5.476 / Virus Database: 269.10.11/909 - Release Date: 7/20/2007 > 4:39 PM > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > > > > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.11/909 - Release Date: 7/20/2007 4:39 PM No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.11/909 - Release Date: 7/20/2007 4:39 PM _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
