From: "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]>
Reply-To: "User questions and discussions about OTRS.org" <[email protected]>
To: "User questions and discussions about OTRS.org" <[email protected]>
Subject: Re: [otrs] FTP or webserver ?
Date: Tue, 24 Jul 2007 11:37:53 +0200
Julien Munch2001 wrote:
I have configured OTRS in local without major problem and I'm now trying
to make it usable from the internet and I'm a little lost...
I firstly wanted to install it on the website of the company but it is
only accessible via FTP and I don't know how to install it without
knowing where apache server, Mysql or Perl are installed (if they are...)
Do I have to install them in the ftp or to make a webserver ?
Usually you can upload files via FTP to a place where the webserver on the
same machine can access them and serve them up (so agents and customers can
use the OTRS web interface). In order to get OTRS running you will need
more than just the ability to upload files though. You'll need to create a
database, setup cronjobs and maybe install some Perl modules, etc. If that
is not possible, I'm not sure things are going to work out.
Nils Breunese.
In fact I can only upload files on the distant webserver but I can't work on
them once they are uploaded.
Do you tkink an upload of my files working in local in the webserver and
changes in the file config.pm to adapt the configuration should work ? Or
the only solution is to create a local webserver and redirect the URL on it
?
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