Hello, As this is my first post in this list, I shortly want to introduce myself.
My name is Manuel Ernst and I work in Switzerland near Basel. At the moment we use OTRS 1.3 and I am now about to update it on a new SuSE Server 10.2 to version 2.2.1. It seems that I have the same problem as you have, but when I search for * all users are displayed. For other views such as "Customer User <-> Services" this search seems to be set as default. Maybe there is a possibility to change this setting? Best regards, Manuel -----Ursprüngliche Nachricht----- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Jeff Shepherd Gesendet: Dienstag, 24. Juli 2007 19:19 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] Users missing after 2.1.7 to 2.2.1 Upgrade... Has anyone else seen the same problem? -Jeff Jeff Shepherd wrote: > Actually, there are a lot of things missing (email addresses, > signature, salutation, roles, and groups - in addition to users). > After I did the upgrade, I ran (from /opt/otrs/scripts/): > > cat DBUpdate-to-2.2.mysql.sql | mysql -f -u root otrs > > This made all of the tickets appear correctly. Is there another > update script that I'm supposed to run? > > Thank you again! > > -Jeff > > > Jeff Shepherd wrote: >> I've just updated my OTRS installation on Fedora 3 and now under >> Admin -> Users, nothing is listed. I see the users listed when I go >> to "Admin Notification" and a few other places, however, I cannot >> modify the users under the actual "Users" control. >> >> Any thoughts? >> >> Thanks! >> >> -Jeff >> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support or consulting for your OTRS system? >> => http://www.otrs.com/ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ ----------------------------------------------------------------------------- CAUTION - This message may contain privileged and confidential information intended only for the use of the addressee named above. If you are not the intended recipient of this message you are hereby notified that any use, dissemination, distribution or reproduction of this message is prohibited. If you have received this message in error please notify AMCOR Rentsch immediately. Any views expressed in this message are those of the individual sender and may not necessarily reflect the views of AMCOR Rentsch. ----------------------------------------------------------------------------- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
