Hi,
the otrs::itsm-documentation says that freetext-field 3-6 & 13-16 may
not be in use if you install otrs::itsm, because they are used through
otrs::itsm.
So, if you have them in use, how do you move these fields to other
fields. I just don't know.
I could imagine to make DB-manipulations with updates on the table
ticket (and to ensure data-consistence) on ticket_history, but
GenericAgent would be the clearer way.
Any ideas?
Bye, Alex
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