Hi again,
Alexander Scholler schrieb:
Hi,
I'm evaluating the new escalation-mechanismn of v2.2, especially the new
escalation
* response time
* update time
* solution time
An can't find any documentation on these times.
I'm asking about v2.2 without the ISTM-addition.
What is the "old escalation-time of v2.1"? Is it update-time in v2.2?
How can response or solution time be set?
When are they reset, e.g. in case of a follow-up?
What does each time means exactly?
Can anybody help me?
Bye, Alex
Bye, Alex
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
