Hi, Searching the same type of functionnality for Customer Frontend when customers create a new ticket to avoid them to choose a Queue, I want to defaultly select 'Support' queue. I think this is possible only with a specific developement, it seems there is no options in OTRS to select these behaviour by default.
Not succeed to do it through modifying .dtl files at the moment, I can't understand well how dtl blocks are working to generate html parts ... but I think answer to your problem is same as mine : specific development just to add a "default" keyword to the proper <input ... > HTML directive. If you find something, I would be interested :) BR, Laurent PS : maybe this ticket would be more adaptive in [dev] mailing lists Le vendredi 03 août 2007 à 11:21 +0200, Smolik, Zdenek a écrit : > Hi all, > > > > Is it possible in OTRS set default value for Ticket Type or Queue when > creating new ticket via Agent’s user interface. > > For example when I click on Phone-ticket icon I would like to have set > “Type” field to “Incident” value and “To” field to “first_level” > queue. > > > > Thanks in advance, > > Kind Regards, > > Zdenek > > > > > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
