Hi, I want to create a scalar in Config.pm something like
$Self->{'AgentTicketMailboxView'} = 'From To Cc Type Subject'
And then use the value to select which fields are displayed in the agent ticket
mailbox, the line of code would be as follows
foreach(qw($Self->{'AgentTicketMailboxView'})) {...
I then restart apache and load the locked ticket page. When the page loads the
normal view for the tickets has changed but instead of inserting the Type which
is what my goal is the fields for From To Cc Subject have all disappeared and
nothing is displayed on the left half of each ticket.
Thanks for any help offered.
Dan King
Software Developer
Canadian Resident Matching Service
613.237.0075 ext. 241
(Toll free) 877.CARMS.42
171 Nepean Street, Suite 300
Ottawa, ON, CAN K2P 0B4
www.carms.ca <http://www.carms.ca>
------------------------------------------------------------------------------------
This e-mail message, including any attachments, is for the sole use of the
intended recipients and may contain confidential and or privileged information.
If you are not the intended recipient or this information has been forwarded
in error, please contact the sender by reply e-mail and destroy copies of the
original message. Ce message (incluant toute pièce jointe) s'adresse
uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le
recevoir en son (leur) nom. Il pourrait contenir des renseignements
confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions
d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son
contenu et de le supprimer de votre système. Merci.
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
