Thank you for the reply. I was comparing this ticket to others and
noticed it did not have a customer assigned to it. I assigned myself as
a customer, closed the ticket, and this time the ticket stayed closed.
David Buice
ITIL Foundations Certified
EDS - PSIC
7000 Chicago Road
Warren, MI 48092
( Phone:+1-586-575-4525
+ mailto:[EMAIL PROTECTED]
cell: 248-249-9122
________________________________
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Andy Lubel
Sent: Wednesday, August 08, 2007 2:33 PM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Closed Ticket Re-Opens
Out of office auto-replys commonly do this.. or when you send a
"hi customer, here is the answer to your issue" and you close it, then
the customer replies back "thanks" or something.
there are "follow up" settings in the admin --> queue area
HTH,
-Andy Lubel
________________________________
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Buice, David R
Sent: Wednesday, August 08, 2007 1:28 PM
To: User questions and discussions about OTRS.org
Subject: [otrs] Closed Ticket Re-Opens
Hello,
We have a ticket that after we close re-opens itself about 3
minutes later. We think it's related to an automatic email coming from
the ticket. Anybody else seen anything like this before in OTRS?
Thanks
David Buice
ITIL Foundations Certified
EDS - PSIC
7000 Chicago Road
Warren, MI 48092
( Phone:+1-586-575-4525
+ mailto:[EMAIL PROTECTED]
cell: 248-249-9122
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
