Check sysconfig for removing menu items. Its really easy once you locate it :)
For the default ticket status I think its also in sysconfig for default ticket state. HTH, Andy Lubel On 8/14/07 12:25 PM, "Markus Uelzer" <[EMAIL PROTECTED]> wrote: > > > Hello folks, > > 2 things that i haven't figutred out so far by using the documentation. > > Telephone: Since our agents do not give telephone support the "Telephone > Ticket" button in the Top bar, as well as the link "Call customer" right to > every ticket is more or less useless. Can I deactivate those 2 functions > somehow without editing 100000 files? > > The second one. Is it possible to set the default ticket status to "closed" as > soon as an angent answers the ticket? Of course there is the dropdown when > answering a ticket, but it would be great, if the agent has not to choose > "close" for every answer he gives. > > > > > > Many thanks in advance! > > > > > > > > Jetzt neu! Schützen Sie Ihren PC mit McAfee und WEB.DE. 3 Monate > kostenlos testen. http://www.pc-sicherheit.web.de/startseite/?mc=022220 > <http://www.pc-sicherheit.web.de/startseite/?mc=022220> > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ -
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