As i said you can select the queues in the admin interface. You can also turn off these settings in the agent preferences so that agent can't change them.
(or you can hack GetSubscribedUserIDsByQueueID function in Kernel/System/Ticket.pm) 2007/8/20, david raistrick <[EMAIL PROTECTED]>: > On Sat, 18 Aug 2007, Nils Breunese (Lemonbit) wrote: > > > But is the queue selected? Notifications are only sent for selected queues. > > > This did the trick. Emails are now sent to agents for new tickets. > > I was hoping there was a way to /force/ this to happen, instead of > requiring each agent to select this manually....any ideas (short of using > a script to keep these selected in the "personal_queues" table..)? > > > thanks! > > ..david > > > > --- > david raistrick http://www.netmeister.org/news/learn2quote.html > [EMAIL PROTECTED] http://www.expita.com/nomime.html > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
