Hi, For your first question dated 05/31/07, you should :
- for customer X preferences, select X as main CustomerID and Y as CustomerIDs - for customer Y preferences, select Y as main CustomerID. So in this configuration : - if a ticket is opened by customer X, it will only be viewable in Customer frontend by customer X but not Y. - if a ticket is opened by customer Y, it will be viewable in Customer frontend by X and Y. I hope It will help you understand the way it's managed in OTRS. Laurent Minost Le mardi 21 août 2007 à 16:30 +0300, Matas Labasauskas a écrit : > Hello, > > could you please at least tell me, where (script file name) can i find > a logic of access to tickets (COMPANY TICKETS) for customers/customers > groups. > > many thanks, > > Matas > > > > On 04/06/07, Matas Labasauskas <[EMAIL PROTECTED]> wrote: > > Hello, > > do you have any solution for this? > Negative answer is possible and acceptable for me too. > > Regards, > > > > > > On 31/05/07, Matas Labasauskas <[EMAIL PROTECTED]> wrote: > > Hello, > > Is it possible using company tickets function to > provide customer X with access to customer Y tickets, > but at the same time, to give no acces for customer Y > to see customers X tickets? > > When i describe customer X ID in customers Y IDs field > and customer Y ID in customers X IDs field they are > able to see each other tickets. > > > But if i describe customer Y ID in customers X IDs > field ONLY, nobody can see any ticket using company > tickets, i mean customer X is not able to see > customers Y tickets. > > how can i mange that? > > Regards > -- > Matas > > > > > > > -- > Matas Labasauskas > > > > > -- > Matas Labasauskas > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/
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