Hi, This message indicates that you're having a problem with your database configuration (login and/or password incorrect). Please check in your Config.pm for OTRS Database config (mysql it seems) that login and password you provided are OK.
BR. Laurent Minost Le mardi 21 août 2007 à 10:20 -0400, Dane Roose a écrit : > I know this is a newbie question and I know nothing about PERL but > this is simply killing me! > > > > I just installed OTRS (for Windows) and the documentation tells me > that for the first login I must use [EMAIL PROTECTED] as my username and > root as my password. No problem understanding that BUT…… > > > > It does not tell me HOW to enter that username/password combo. Is > there a script I have to edit something? > > > > I am trying to login via my web browser with the URL of > http://localhost/otrs/index.pl and all I get is: > > > > [ OTRS ] > > > 00:14:42 - 08/21/2007 > > > > > > > Error: Access denied for user 'otrs'@'localhost' (using password: > YES) > > > Comment: > > > Please contact your admin > > > Bug Report: > > > > > ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: > MSWin32 Time: Tue Aug 21 00:14:42 > 2007 > > Traceback: Message: Access denied > for user 'otrs'@'localhost' (using > password: YES) > > Traceback (2692): > Module: Kernel::System::DB::new > (v1.73) Line: 174 > Module: > Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 144 > Module: > ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler > (v) Line: 47 > Module: (eval) (v1.81) Line: 203 > Module: > ModPerl::RegistryCooker::run > (v1.81) Line: 203 > Module: > ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 > Module: > ModPerl::Registry::handler (v1.99) > Line: 30 > > > > > > > > I appreciate any help I can get here. Sorry to post such a basic > newbie question but I am losing my mind! I have scoured the net and > user groups all to no avail…… > > > > Thanks so much in advance……… > > > > Dane Roose > > Project Engineer > > davidlogo > > D.A.V.I.D. Systems Inc. > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/
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