Hi
is it possible to have a 'compose answer' action that can include the
whole ticket history.
(i dont mind the fact any internal notes would be shown to the user)
i've changed Frontend::Agent::Ticket::ViewZoom so i can now view the
whole history on 1 page, but when i choose to reply to the user I want
that whole history as part of the email. eg If i need to forward the
thread to a non otrs user.
the perfect solution would also be if what ever modification lets me do
this wasnt global. Ideally I could make this 'special repsonse' only for
1 or 2 specific queues.
but if i need to make global changes, no problems
thanks
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
