Hi Peter, You can set that up in the config that the locked tickets are still shown in the queues. And you can even set a specific timerange to unlock tickets automaticly when you dont make a change to the ticket.
-----Ursprüngliche Nachricht----- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Peter Hoogkamer Gesendet: Donnerstag, 23. August 2007 16:17 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] queue order Oke, I get your point. I have to see if this meets our business needs, because my collegue must also be able to view my locked tickets when I have my day off. Peter 2007/8/23, Nils Breunese (Lemonbit) <[EMAIL PROTECTED]>: > Peter Hoogkamer wrote: > > > General means the "My Queues" at the beginning of the bar. After > > this all my custom made queue whicht I want to display and use are shown. > > But when I login I always see the contents of the "My Queues" queue > > (so all the queue's together). What I want is to see the contents of > > my personal queue with all my personal tickets. > > Why do you have a personal queue? You can use the 'Locked Tickets' > button to see what tickets you have locked. And you can choose in your > preferences what queues you want to watch (they are combined in 'My > Queues'). > > Nils Breunese. > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
