Hi,
I have a problem with Escalation time for queue...
I have define a queue with :
Escalation - First Response Time (minutes): 240
Escalation - Update Time (minutes): 480
Escalation - Solution Time (minutes): 960
Now when i'm testing the queue with sending a mail, i have very high
strange value :
First Response Time: 14 hours 59 minutes
Update Time: 18 hours 59 minutes
Solution Time: 85 hours 59 minutes
Why i have this ?
(using 2.2.1 version)
Thanks in advance,
Damien BASTIE
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