Well, there isn't a specific notifcations for ticket closing, but there is
notication for ticket change state, so every time a state changes, the
customer gets notified, so even when a ticket is closed.
Gabriele
----- Original Message -----
From: "Julien Munch2001" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Friday, August 24, 2007 4:23 PM
Subject: [otrs] Notification for closed ticket
Hello,
I'd like to send an auto answers to the customer at closing a ticket but I
don't find how to do this. This possibility isn't in the list of auto
answers...
Thanks for the help
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