Guten Tag Gabriele D'Andrea. Maybe it would be a good idea to close the bug report for 2.1.7 ;-)
-- Mit freundlichen Grüssen André Bauer System: Debian 3.1 / Apache 2.0.54 / MySQL 4.0.24 / OTRS 2.0.4 > Well, in effect in OTRS 2.1.7 the function works correctly, if I add the > reject automatic response to the queue, the customer gets informed that the > ticket has been rejected, and the ticket stays closed. > I reported a bug for 2.1.7, cause I thought that a rejected message > shouldn't be attached to the ticket, but now I understand that this is the > expected behaviour. > Anyway it's been useful all the same...seems it helped founding out a real > bug in version 2.2 :) > Bye > Gabriele > ----- Original Message ----- > From: "André Bauer" <[EMAIL PROTECTED]> > To: "User questions and discussions about OTRS.org" <[email protected]> > Sent: Thursday, August 23, 2007 2:03 PM > Subject: Re: [otrs] Reject of closed tickets not properly working >> Hi Laurent Minost, >> >> LM> I can confirm this behaviour also, I've just got the same thing a few >> LM> minutes ago to test if this setting was working correctly and how >> LM> customer is told that his ticket has been rejected. >> >> I think this is an OTRS 2.2.2 only bug because it worked for me for >> months in OTRS 2.1.7. >> >> In 2.1.7 you should check if you have done all needed steps in reject >> configuration. >> >> 1.) Set "Follow up Option:" in "[ Queue ]" to "Reject". >> 2.) Create entry in your language in "[ Auto Responses ]". >> 3.) Connect auto response to queue via "[ Auto Responses <-> Queue ]" >> >> >> >> >> Since using OTRS 2.2.2 i have similar problems: >> >> http://bugs.otrs.org/show_bug.cgi?id=2191 >> >> >> LM> Laurent >> >> -- >> Greets >> André Bauer >> [EMAIL PROTECTED] >> >> >> >> System: >> Ubuntu 6.06.1/Apache 2.0.55-MOD_PERL/MySQL 5.0.21/OTRS 2.2.2 >> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support or consulting for your OTRS system? >> => http://www.otrs.com/ >> >> >> >> >> >> > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? =>> http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
