Same problem with version 2.1.7.
Any news about it?
----- Original Message -----
From: "Edward Kovarski" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Sunday, August 26, 2007 6:16 PM
Subject: [otrs] Subject in FollowUp
Has anyone noticed that subjects on FollowUps in the v2.2.2 are
somewhat mangled?
For example, the subject on many of our followups appear as,
[Ticket#2007082510000051] [Ticket#20070825 [...]
Is this by design?
Essentially it looks like it inserts the Ticket# and then the default
twenty characters of the original subject which happen to be the
ticket number as well. I've started digging through the source to see
whether I can change it, as I've just started evaluating it, but I
was wondering if someone else ran across this as well and adjusted it
to be more pleasant such as "[Ticket#....] Subject". Oddly enough,
when the ticket owner gets notified of the followup the subject is
properly parsed without the extra ticket number.
Ed
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