In my case I had to write a GenericAgent extension, that is a custom perl generic agent that does exactly the merge (and close) of closed tickets for situations where a third-party notifies via email that the issue has been solved. It requires Perl knowledge to write such an agent.
Umberto On 9/3/07, Kaiser, Hans <[EMAIL PROTECTED]> wrote: > > Kaiser, Hans wrote: > > is it possible to define a Massmerge by the GenericAgent? If so, how? > > I am running otrs 2.04 ubuntu dapper default setup. > > Hello again, > > is there no possibility to use the merge in the genericAgent? > > > Isn't it possible? It would be kind, if I could get any response... > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
