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You wrote: > Umberto Nicoletti wrote: > > In my case I had to write a GenericAgent extension, that is a custom > > perl generic agent that does exactly the merge (and close) of closed > > tickets for situations where a third-party notifies via email that the > > issue has been solved. > > It requires Perl knowledge to write such an agent. Your e-mail will be answered by a human asap. Your LIGHT i.T. Team _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
