Yes, the problem is when installing packages in an OTRS installation with
custom themes.
As you know, when installing a package, several files are copied in the system.
Some of them are copied in directory:
//Kernel/Output/HTML/Standard///
which corresponds to the "Standard" theme. When some one creates a custom
theme, the system creates an extra folder:
////Kernel/Output/HTML/<My-Theme>/
and uses its contents instead the ones of "Standard". The problem is that when installing a package, OTRS installs
(as indicated in the corresponding *.opm////) files in the
////Kernel/Output/HTML/Standard/////
folder and it does not install them under <My-Theme> and, therefore, the new
installed packages do not work with custom themes.
I hope it is now clearer.
Regards,
Miguel Angel
/ /Hi Miguel,
/ /
/ /I can't follow you.
/ /Miguel Angel Bayona Pérez schrieb:
/ Hi there,
/>>/
/>>/ after migrating to 2.2 and the creation of a new theme i´ve started to
/>>/ receive strange or unrelated errors (some of them reported here by
/>>/ me). At the beginning I thought it was due to inmaturity of ITSM
/>>/ modules. After looking ate the code, it turns out that the problem is
/>>/ WITH ALL MODULES and is due
/> What do you mean with module installation? Are you talking about
ITSM-packages?
/ that during the module installation they ONLY update the "Standard"
// theme (i.e. Kernel/Output/HTML/Standard/*). If you are using only this
/>>/ theme, then it is not a problem. However, if you have created your own
/>>/ theme, it is not updated and the new module features do not work.
/>>/
/>>/ SOLUTION: modify the installation procedure of the modules to update
/>>/ ALL the themes and not only the "Standard"
/>>/
/>>/ WORKAROUND: it yoy use your own theme, befor installing a new module,
/>>/ change to "Standard", install the module and manually copy the new
/>>/ files in "Kernel/Output/HTML/Standard" to your
/>>/ "Kernel/Output/HTML/<My_Theme>" directory, and then, change again to
/>>/ your theme.
/>I use a self-made theme and have no problems in v2.2.2 (without ITSM).
/
/>>/ Regards,
/>>/
// Miguel Angel
/>
Bye, Alex
--
---------------------------
Miguel Angel Bayona Pérez
OPT Sistemas
Avda. de los Prunos 11
28042 Madrid
T. +34 913 717 710
M. +34 639 197 571
[EMAIL PROTECTED]
http://www.optsistemas.com
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