Hi all,
it's 2 weeks that i read all otrs message looking for more info's....
i think that now is time to ask an help to someone.
1)
I see in Ticket::FrontendAgent::TimeUnits that i can set (hours,minutes) and
after updating i can see it correctly on ticket frontend.
but:
i've a call, the fist time i set in "waiting" and i select 0 hours and 50
minutes (0.50)
then in a second time i add another 0.20 minutes.
actually i see total time: 0.70.... but i want that 1.10 appears...
it's possible?
2)
in a previous mail i read that someone create a button to start and stop ticket
work time....
how can i find it?
regards
Andrea Consadori
MSN: [EMAIL PROTECTED]
WEB: http://www.consadori.com
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