Already tried on my side, didn't succeed :) It seems this parameter is simply not present.
Laurent Le lundi 10 septembre 2007 à 15:56 +0200, Gabriele D'Andrea a écrit : > hmm... I didn't noticed he was referring to Customer view. > Unfortunately, there's not a corrsponding setting in sysconfig for > customer view...maybe enabling it on the agent side, will modify > customer view too (I don't think so, but it'll worth a try) > > Gabriele > ----- Original Message ----- > From: Laurent Minost > To: User questions and discussions about OTRS.org > Sent: Monday, September 10, 2007 2:47 PM > Subject: Re: [otrs] Need help with customer interface and > ticket placing > > > > Hi, > > I think this setting affects only Agent's view and not > Customer's view. > > Laurent > > > Le lundi 10 septembre 2007 à 12:28 +0200, Gabriele D'Andrea a > écrit : > > > > 3 There is this issue in customer ticket view that all > > the correspondence > > > comes in tree view and not listed down so I can view > > all the history of > > > ticket in one > > > Like this is what I get what is required is to modify > > this so I can view them all in one go > > In the admin area, go to SysConfig -> Ticket -> > > Frontend::Agent::Ticket::ViewZoom > > Change the follwing value to YES > > Ticket::Frontend::ZoomExpand: > > Show all articles to a ticket in the ZoomView without > > selecting which article to show? > > Regards > > Gabriele > > > > ----- Original Message ----- > > From: Mujtaba Karim > > To: [email protected] > > Sent: Monday, September 10, 2007 11:07 AM > > Subject: [otrs] Need help with customer interface > > and ticket placing > > > > > > Hi all, > > > > Some issue in OTRS > > > > I have configured OTRS and it seems to work fine > > however two options I cant find I am sure these are > > small things but I wish some one can help me with it > > > > > > > > 1 when ever a ticket comes in to otrs the > > latest ticket is displayed at the bottom of the page > > is there a way so that any ticket which comes in is > > displayed at the top of the page > > > > 2 In customer.pl once logged in is there a > > way to modify search parameters with specified > > queue > > > > 3 There is this issue in customer ticket > > view that all the correspondence comes in tree view > > and not listed down so I can view all the history of > > ticket in one > > > > Like this is what I get what is required is to > > modify this so I can view them all in one go > > > > Zoom Ticket#: > > 200709101096 > > > > > > > > Age: 2 hours 51 minutes > > > > > > > > > > > > > > > > 4 > > > > Print > > > > > > > > Created: 09/10/2007 > > 11:13:43 > > > > > > > > > > > > > > > > 5 > > > > |-->customer (webrequest) 09/10/2007 11:13:43 > > |-->system (email-external) 09/10/2007 > > 11:13:43 > > |-->customer (webrequest) 09/10/2007 > > 11:15:04 > > |-->system (email-external) > > 09/10/2007 11:15:04 > > |-->system (email-notification-ext) > > 09/10/2007 11:15:05 > > |-->agent (note-external) > > 09/10/2007 11:16:58 > > |-->agent (note-external) > > 09/10/2007 11:18:49 > > |-->customer > > (email-external) 09/10/2007 11:36:02 > > |-->system > > (email-external) 09/10/2007 11:36:02 > > |-->>>customer > > (webrequest) 09/10/2007 11:38:44 > > |-->system > > (email-external) 09/10/2007 11:38:44 > > > > > > > > > > 6 > > > > > > > > Mujtaba Karim > > > > Customer Support Manager > > > > PixSense Inc. > > > > 172/P 3rd Floor Block-2 PECHS Tariq Road Karachi > > 75400 Pakistan > > > > C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: > > [EMAIL PROTECTED] > > www.pixsense.com > > > > > > > > > > > > > > > > ____________________________________________________ > > > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: > > http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > => http://www.otrs.com/ > > > > ______________________________________________________________ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/
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