Hey!
i have now modified the code.. For those who don't knwo where to do that:
in the .dtl-File the phone-Ticket-Type is described as:
<td class="contentkey">$Text{"Type"}:</td>
<td class="contentvalue"> $Data{"TypeStrg"}</td>
This leads for example to Kernel\Modules\AgentTicketPhone.pm :
# build type string
if ($Self->{ConfigObject}->Get('Ticket::Type')) {
$Param{'TypeStrg'} = $Self->{LayoutObject}->BuildSelection(
Data => $Param{Types},
Name => 'TypeID',
SelectedID => $Param{TypeID},
PossibleNone => 1,
Sort => 'AlphanumericValue',
Translation => 0,
OnChange => "document.compose.ExpandCustomerName.value='3';
document.compose.submit(); return false;",
);
$Self->{LayoutObject}->Block(
Name => 'TicketType',
Data => {%Param},
);
}
There you have to change PossibleNone => 0,
-----Ursprüngliche Nachricht-----
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Auftrag von Laurent Minost
Gesendet: Mittwoch, 12. September 2007 14:20
An: User questions and discussions about OTRS.org
Betreff: Re: [otrs] Standard Types and Queues
Hi,
I was having the same problem with Customer frontend, when creating a new
ticket, default queue needs to be selected and we use only one...
Didn't find a solution so I modified source code for it to avoid adding "-"
entry. Maybe it's the same for you.
If you find a solution or modify the code, I will be interested by your final
resolution :)
Thanks.
BR,
Laurent MINOST
Le mercredi 12 septembre 2007 à 13:07 +0200, Buechling, Thomas a écrit :
Hallo!
i want to Speed up the Ticket Typing Procedure.. Most Tickets ( we mostly use
Telephone Tickets ) have the same Type ( "Problem" ) and go the same Queue. But
in OTRS the preselcetion for those Fileds is "-" and you have to Click on
"Problem" and the right Queue.
Is there a way set Standard Values for those Fileds?
I cant find Anything in Sysconfig...
Thank You!
Freundliche Grüße
i. A. Thomas Büchling
Praktikant / IT-Services
Tel +49 (0)561/ 4991 -125
Fax +49 (0)561/ 4991 -93125
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