Nils Breunese (Lemonbit) wrote:
They are implemented in OTRS AFAIK (we don't use them). They are called
FreeText fields. You can find these settings in the reference, but I
don't know if there's a good explanation of setting this up in the docs
(I believe you need to update your database tables as well). The
mailinglist archives may help you if you search for FreeText.
Hm, I see this is implemented as three static variables [1]. Maybe not
the design decision I'd go for, but ok :) Looking at the table 'ticket'
in the database I see the following fields:
| freekey1 | varchar(80) |
| freetext1 | varchar(150) |
...
| freekey8 | varchar(80) |
| freetext8 | varchar(80) |
So this basically supports 8 custom fields? But I guess it's better than
nothing. I'll check the mailing list archives if I can find any more
information about this. Thanks :)
Marius
[1] http://doc.otrs.org/2.2/en/html/x12390.html#Ticket:Core::ArticleFreeText
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