Hi Andrew, On Do, Okt 11 2007, Andrew Meyer wrote:
> Lately my company has been getting some complaints that they are unaware
> of who is responding to the email they send into the helpdesk. When a
> Helpdesk tech responds to a ticket his or her name is put down at the
> very bottom of the email instead of putting it right at the top where
> the response goes.
To change the response template, go to Admin -> Sysconfig and check the
config setting 'Ticket::Frontend::ResponseFormat'. You will find the
setting under Ticket -> Frontend::Agent::Ticket::ViewCompose.
bye
Henning
--
Henning Oschwald
((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
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http://www.otrs.com/ :: Communication with success!
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