Henning Oschwald napsal(a):
Hi Henning,
Hi Radek,
On Do, Okt 11 2007, Radek Hladik wrote:
i.e. when changing ticket to pending. How is determined day and month
inputs order? And how can I change it? Is it taken from locale or
somewhere else?
No, it doesn't use any locale configuration, it's a fixed order.
So I will have to change it in the source code. This order is very
confusing for us and there are no labels so it is really easy to set it
to wrong date.
And is there any simple way how to change default value? We postpone
almost all tickets to night hours (due to smaller servers load) so it
would be great to change this algorithm to provide default value like
22:00 today.
The default pending time can't be set to a fixed value in current OTRS
versions, but you can configure how much seconds should be added to the
current time to get the default pending time. Please see the config
setting Ticket::Frontend::PendingDiffTime in the Sysconfig.
Thanks for info, I will try to set it to some "mean" value so users will
need to correct it only a little... However it would be nice feature in
next versions...
Radek
Henning
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