Re: [otrs] migrating otrs 2.0.4 to linux from windowsHi
default is not using ArticleStorageFS, in OTRS 2.1.7 this can be set in
sysconfig
Ticket -> Core::Ticket
Ticket::StorageModule:
Bye
Gabriele
----- Original Message -----
From: Isaac Gonzalez
To: User questions and discussions about OTRS.org ; User questions and
discussions about OTRS.org
Sent: Friday, October 12, 2007 7:07 PM
Subject: RE: [otrs] migrating otrs 2.0.4 to linux from windows
we're using otrs v. 2.0.4...i don't know if we're using the ArticleStorageFS
or not, how would i be able to tell?
------------------------------------------------------------------------------
From: [EMAIL PROTECTED] on behalf of Henning Oschwald
Sent: Thu 10/11/2007 11:37 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] migrating otrs 2.0.4 to linux from windows
Hi Isaac,
On Fr, Okt 12 2007, Isaac Gonzalez wrote:
> I was contemplating migrating our current version and settings of OTRS
> to a linux box from windows(mysql db is not on the OTRS webserver).
> Depending on how hard this will be I think we would like to go that
> route, and then eventually upgrade to the latest and greatest version of
> OTRS.
I recommend the following procedure:
1.) install the latest OTRS on your Linux box
2.) copy the configuration files (Kernel/Config.pm and maybe
Kernel/Config/Files/ZZZA*.pm) from your old system to the new one
3.) update the database scheme with the appropriate
scripts/DBUpdate-to-xxx.yyy.sql script(s).
4.) If you use ArticleStorageFS, you might also want to take over the
contents of the directory var\article\.
Which OTRS version are you currently using?
cheers
Henning
--
Henning Oschwald
((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
Fon: +49 (0) 9421 56818-0 :: Fax: +49 (0) 9421 56818-18
http://www.otrs.com/ :: Communication with success!
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