Jim Edlin wrote:

Can anyone explain to me...

1) what events or circumstances cause generation of configuration files with names like "ZZZAuto.pm" in the /Kernel/Config directory?

Usage of the SysConfig section in OTRS.

2) why these files, when generated, overwrite settings I have made in the Config.pm file (e.g. names of mail servers)?

I believe they don't override the settings in Config.pm. As someone pointed out recently first the defaults are set (Defaults.pm), then the settings from SysConfig are applied (the ZZZ-files) and then come the settings from Config.pm. So I believe the settings from Config.pm should override settings set through SysConfig.

Nils.

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