Hi,
Simply create concerned tickets in a specific queue that will not be
accessible to this customer ?
But you will need to care about automatic notifications when ticket is
created, modified etc on this queue ... so customer will not be informed
about these.
Please tell me if you achieve to do this with this method, it could be
also interesting for me :) Thanks by advance.
Laurent MINOST
Jesús M. Navarro a écrit :
Hi, list:
I'm looking for a way to create tickets for a client that still are not
visible for them (quite alike to an "internal note" but expanding the whole
ticket).
There are situations like i.e. maintenance operations we want to associate to
a given client and take advantage of OTRS's workflow, SLA, notes, etc. but
that simply are not for "client consumption". Anyone know how can I achive
this goal?
TIA
--
Jesús M. Navarro
Jefe de Sistemas y Soporte
Ándago Ingeniería - www.andago.com
Teléfono: +34 916 011 373 (ext. 29)
Móvil: +34 666 431 088
e-mail: [EMAIL PROTECTED]
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