Hello everybody,
Since today I am no longer able to send emails to my otrs::itsm
system. I did a manual PostmasterPOP3 execute and this was the result:
Message 1/1 ([EMAIL PROTECTED])
ERROR: OTRS-PM3-10 Perl: 5.8.8 OS: MSWin32 Time: Mon Oct 22 14:35:48 2007
Message: No PriorityID for 3 normal found!
Traceback (5184):
Module: Kernel::System::Priority::PriorityLookup (v1.9) Line: 280
Module: Kernel::System::Ticket::TicketCreate (v1.269) Line: 387
Module: Kernel::System::PostMaster::NewTicket::Run (v1.63) Line: 148
Module: Kernel::System::PostMaster::Run (v1.65) Line: 324
Module: main::FetchMail (v1.25) Line: 206
Module: PostMasterPOP3.pl (v1.25) Line: 125
DBD::mysql::db do failed: Column 'ticket_priority_id' cannot be null at C:/OTRS/
otrs/Kernel/System/DB.pm line 387.
ERROR: OTRS-PM3-10 Perl: 5.8.8 OS: MSWin32 Time: Mon Oct 22 14:35:48 2007
Message: Column 'ticket_priority_id' cannot be null, SQL: 'INSERT INTO ticket (
tn, title, create_time_unix, type_id, queue_id, ticket_lock_id, user_id, respon
sible_user_id, group_id, ticket_priority_id, ticket_state_id, ticket_answered,
escalation_start_time, escalation_response_time, escalation_solution_time, timeo
ut, service_id, sla_id, valid_id, create_time, create_by, change_time, change_b
y) VALUES ('2007102210000141', 'test', 1193056548, 1, 2, 1, 1, 1, 1, NULL, 1,
0, 1193056548, 0, 0, 0, NULL, NULL, 1, current_timestamp, 1, current_timestam
p, 1)'
Traceback (5184):
Module: Kernel::System::Ticket::TicketCreate (v1.269) Line: 447
Module: Kernel::System::PostMaster::NewTicket::Run (v1.63) Line: 148
Module: Kernel::System::PostMaster::Run (v1.65) Line: 324
Module: main::FetchMail (v1.25) Line: 206
Module: PostMasterPOP3.pl (v1.25) Line: 125
ERROR: OTRS-PM3-10 Perl: 5.8.8 OS: MSWin32 Time: Mon Oct 22 14:35:48 2007
Message: create db record failed!!!
Traceback (5184):
Module: Kernel::System::Ticket::TicketCreate (v1.269) Line: 489
Module: Kernel::System::PostMaster::NewTicket::Run (v1.63) Line: 148
Module: Kernel::System::PostMaster::Run (v1.65) Line: 324
Module: main::FetchMail (v1.25) Line: 206
Module: PostMasterPOP3.pl (v1.25) Line: 125
ERROR: OTRS-PM3-10 Perl: 5.8.8 OS: MSWin32 Time: Mon Oct 22 14:35:48 2007
Message: Can't process mail, see log sub system!
Traceback (5184):
Module: main::FetchMail (v1.25) Line: 209
Module: PostMasterPOP3.pl (v1.25) Line: 125
Connection to srvhkm.trend.nl closed.
Is this a bug??
Thanks,
Peter
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