I believe that there is an admin email interface in Config Options: Ticket -> Core::PostMaster PostMaster::PreFilterModule###999-AgentInterface:
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit) Sent: Monday, October 22, 2007 8:49 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Can users (agents) work with OTRS by email? Oleg Polovinkin wrote: > Nils Breunese (Lemonbit) wrote: >> Oleg Polovinkin wrote: >> >>> Hmmm... Can't understand, why not look at user base, if email of >>> sender is agent >>> email?.. >> >> In our setup we have e-mail addresses that belong to both agents and >> 'customers'. Of course it is not impossible to have a system work >> like >> you are requesting, but currently OTRS does not support this workflow >> AFAIK. >> > > Aren't that addresses of agents and customers in different tables? That could very well be, but what does that change? If you want a OTRS workflow that works via e-mail exclusively, then that will have to be coded as it is not currently available. Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
