I wrote a SQL query to do that.
This one queries the database for all closed succesful tickets, calculating the
time between creation and closing.
SELECT tn, customer_id, create_time, freetime1 AS real_close_time,
DATEDIFF(freetime1, create_time) AS open_days, TIMEDIFF(freetime1, create_time)
AS open_time
FROM ticket
WHERE ticket_state_id=2 AND '2007-01-01'<create_time AND
create_time<'2007-12-31' AND customer_id LIKE '%';
Now I'm writing something more complete in PHP
Bye
Gabriele
----- Original Message -----
From: Agim Cami
To: [email protected]
Sent: Monday, October 22, 2007 3:08 PM
Subject: [otrs] Stats reports ?
I would like to check the performance of the sevice team.
I tried to create reports, for exemple, based on difference of ticket's
creation time and ticket's close time.
This is not possible.
Have somebody any exsperience on this issue?
Agim
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